Privacy

Last updated: 7 November 2026

This policy covers Team i9X: our plugins, this website, buying through Gumroad and the emails we send. It explains what we collect and what we do with it. It isn't a contract, and if we ever need your permission for something, we'll ask separately.

Who we are

Team i9X makes audio plugins. We decide how your data is used, which makes us the "controller" under data protection law ("we", "us"). You can reach us at hello@teami9x.com.

What we collect and why

• When you buy: Gumroad shares your name, email address and order details (such as the product, price and country) with us. We use them to send your licence key, help you install and activate, give support and refunds, and keep sales records.
• When you visit this site: technical data such as your IP address, browser and device, plus usage data such as the pages you view, how you got here and what you click. We use it to run the site, keep it safe, improve the site and our products, and see how well our marketing works.
• When you email us: your email address and what you write, so we can reply.
• Emails we send: whether an email was delivered or opened and which links were clicked, so we can improve what we send.

Our plugins don't send us your music, projects or usage. The first time you activate a plugin, it sends your licence key to Gumroad once to check it's valid. After that, it doesn't go online.

Emails and marketing

We email you about your order and licence. We may also use your email address to tell you about other Team i9X products, updates and offers. You can opt out at any time with the unsubscribe link in any marketing email, or by emailing hello@teami9x.com. That always stops them.

Cookies, analytics and similar technologies

We may use cookies, analytics tools, tracking links, pixels in emails and similar technologies to make the site work, understand how it's used, improve the site and our products, and measure our marketing. Where the law needs your consent for a non-essential cookie, we'll ask first. When you press Buy, Gumroad's checkout opens on the page and may set its own cookies.

Why we're allowed to

Handling your order and licence is needed to provide what you bought. Running, improving and measuring the site, products and marketing, and replying to you, are based on our legitimate interest in running a small business well. Marketing emails rely on your consent or, if you've bought from us, the "soft opt-in" for similar products. Keeping sales records is a legal obligation.

Who else sees your data

We never sell your data. It goes only to:

• Gumroad, the seller of record, which handles checkout, payment, receipts, sales tax and refunds. We never see your card details. See gumroad.com/privacy.
• Service providers that host the site, send emails or provide analytics for us, acting on our instructions.
• A new owner, if Team i9X or a product is ever sold or handed on.
• Authorities, only where the law requires it.

Where it's kept and for how long

Some of our providers store data outside the UK, with the safeguards the law requires. We keep order records for as long as tax law requires, marketing details until you opt out, and everything else only as long as we need it for the reasons above.

Your rights

You can ask us for a copy of the data we hold about you, to correct it, or to delete it, and you can object to how we use it, by emailing hello@teami9x.com. It's free and we reply within one month. If you're in the UK or the EU and are unhappy with how we've handled your data, you can also complain to your data protection authority (in the UK, the ICO at ico.org.uk).

Changes

If this policy changes, we'll update it here and change the date at the top.